Fermalen

Knowledge Base

Your comprehensive guide to Fermalen's services, features, and best practices

Support

Support & Ticketing

Learn how to get the most out of our support system

  • Creating Support Tickets
  • Priority Levels Explained
  • 24/7 Emergency Support
Payments

Crypto Payments

Everything about cryptocurrency payments

  • Supported Cryptocurrencies
  • Payment Process Guide
  • Transaction Verification
Quick Start

Getting Started

Quick start guides for new users

  • Account Setup
  • First Server Deployment
  • Basic Configuration

Popular Articles

How to Create and Manage Support Tickets

Step-by-step guide to creating, updating, and tracking support tickets effectively.

Creating a Support Ticket

  1. Log into your Fermalen dashboard
  2. Navigate to the Support section
  3. Click "New Ticket" button
  4. Select the appropriate category for your issue
  5. Provide a clear subject and detailed description
  6. Add any relevant screenshots or attachments
  7. Submit your ticket

Priority Levels

  • Low: General inquiries and non-urgent issues
  • Medium: Technical issues affecting performance
  • High: Service disruptions and critical problems
  • Emergency: Complete system outages or security incidents

Complete Guide to Crypto Payments

Learn how to make payments using cryptocurrencies, including wallet setup and transaction verification.

Supported Cryptocurrencies

  • Bitcoin (BTC)
  • Ethereum (ETH)
  • USDT (TRC20 & ERC20)
  • USDC

Payment Process

  1. Select Crypto Payment at checkout
  2. Choose your preferred cryptocurrency
  3. Copy the generated wallet address
  4. Send the exact amount shown
  5. Wait for network confirmations
  6. Service activation upon confirmation

Always double-check the wallet address and amount before sending. Transactions cannot be reversed.

Server Security Best Practices

Essential security measures to protect your server from common threats and vulnerabilities.

Essential Security Measures

  • Regular security updates and patches
  • Strong password policies
  • Two-factor authentication
  • Firewall configuration
  • Intrusion detection systems
  • Regular security audits

Advanced Protection

  • DDoS protection
  • SSL/TLS encryption
  • Network monitoring
  • Access control lists

Remember to regularly update your security policies and conduct security audits.

Network Configuration Guide

Configure your server's network settings for optimal performance and security.

Basic Configuration

  • IP address configuration
  • DNS settings
  • Gateway configuration
  • Subnet mask setup

Advanced Settings

  • Load balancing setup
  • Traffic routing
  • QoS configuration
  • VPN setup

Our network configurations are optimized for maximum performance and reliability.

Backup and Recovery Procedures

Learn how to set up automated backups and restore your data when needed.

Backup Options

  • Automated daily backups
  • Weekly full system backups
  • Manual backup creation
  • Offsite backup storage

Recovery Process

  1. Access backup control panel
  2. Select backup point
  3. Choose recovery options
  4. Initiate restoration
  5. Verify restored data

We recommend keeping at least three backup points for critical data.

Server Management

  • Server Monitoring
  • Resource Management
  • Performance Optimization

Security

  • Firewall Configuration
  • SSL/TLS Setup
  • Access Management

Networking

  • DNS Management
  • Load Balancing
  • CDN Setup