At Fermalen, we take your privacy seriously and are committed to protecting your personal information. This comprehensive privacy policy explains how we collect, use, disclose, and safeguard your data when you use our services, visit our website, or interact with our platform. By using Fermalen's services, you agree to the terms outlined in this privacy policy.

Information We Collect

We collect various types of information to provide and improve our services. This includes personal information such as your name, email address, billing information, and contact details. We also collect technical data such as IP addresses, browser types, device information, and usage statistics. This information helps us understand how our services are used and enables us to provide better support and functionality to our users.

How We Use Your Information

Your information is used primarily to provide, maintain, and improve our services. This includes processing payments, sending service notifications, responding to support requests, and personalizing your experience. We may also use your data to communicate important updates, send marketing materials (with your consent), and analyze service usage patterns to enhance our offerings. We never sell your personal information to third parties.

Data Security Measures

We implement robust security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. Our security infrastructure includes encryption of data in transit and at rest, secure data centers, regular security audits, and strict access controls. We continuously monitor our systems for potential vulnerabilities and maintain up-to-date security protocols to ensure your data remains protected.

Cookie Policy and Tracking

Our website uses cookies and similar tracking technologies to enhance your browsing experience. These tools help us understand how you interact with our services, remember your preferences, and provide personalized content. You can control cookie settings through your browser preferences, although disabling certain cookies may impact the functionality of our services.

Third-Party Services

We may use third-party services for various aspects of our operations, including payment processing, analytics, and email communications. These service providers are carefully selected and required to maintain appropriate security measures to protect your information. We only share the minimum information necessary for these services to function properly.

Data Retention and Deletion

We retain your information for as long as necessary to provide our services and comply with legal obligations. When you delete your account or request data deletion, we follow strict protocols to ensure your data is properly removed from our systems. Some information may be retained for legal or business purposes, but we ensure it remains secure and confidential.

Your Privacy Rights

You have specific rights regarding your personal data, including the right to access, correct, or delete your information. You can also request a copy of your data or object to its processing. We are committed to honoring these rights and provide tools and processes to help you exercise them. Contact our privacy team for assistance with any privacy-related requests.

Updates to Privacy Policy

We may update this privacy policy periodically to reflect changes in our practices or legal requirements. When we make significant changes, we will notify you through email or website notifications. We encourage you to review this policy regularly to stay informed about how we protect your information and your rights regarding your personal data.