Fermalen is committed to maintaining a safe and secure hosting environment for all our users. Our abuse reporting system allows you to report any violations of our acceptable use policy, security incidents, or other concerning activities. Our dedicated trust and safety team investigates all reports promptly and takes appropriate action to maintain the integrity of our network.

Types of Abuse We Monitor

We actively monitor and investigate various types of abuse on our network. This includes but is not limited to malicious activities such as spam, phishing attempts, malware distribution, unauthorized access attempts, and copyright violations. Our abuse prevention system works proactively to detect and prevent such activities, but we rely on user reports to help maintain a secure environment for everyone.

How to Report Abuse

When submitting an abuse report, please provide as much detailed information as possible to help us investigate effectively. Include relevant timestamps, IP addresses, domain names, and any supporting evidence such as log files or screenshots. The more information you provide, the better we can address the issue and take appropriate action.

Investigation Process

Our trust and safety team follows a systematic approach to investigating abuse reports. Each report is assigned a priority level based on severity and potential impact. We conduct thorough investigations using advanced monitoring tools and forensic analysis when necessary. Our team works to resolve issues quickly while ensuring fair and appropriate actions are taken.

Response Timeline

We prioritize abuse reports based on their severity and potential impact on our network and users. Critical security incidents receive immediate attention, while less severe issues are handled according to our standard response timeline. You will receive acknowledgment of your report within 24 hours, and we strive to provide regular updates throughout the investigation process.

Preventive Measures

We maintain robust security measures to prevent abuse on our network. This includes advanced intrusion detection systems, regular security audits, and automated monitoring tools. We also provide resources and guidelines to help our users implement security best practices and prevent potential abuse situations.

Confidentiality

We treat all abuse reports with strict confidentiality. Your information is protected and only shared with relevant team members involved in the investigation. We maintain secure communication channels for sensitive information and follow data protection regulations in handling report details.

Submit a Report